Delacombe Primary School understands the importance of providing helpful and timely responses to enquiries from parents and carers. At times, communication may be forwarded internally to the most appropriate staff member for action, unless marked confidential.
In order to ensure your communication reaches the most appropriate person, we ask that you follow the following process:
We ask that you please allow 3-5 working days to receive a response.
For urgent enquires, please phone the front office.
We urge students and parents to adhere to our procedures for addressing concerns to facilitate an effective resolution. If you are still dissatisfied after following these steps, please consult our complaints policy for further guidance. Your feedback is valued and important to us